INDIVIDUAL PAYMENT OF STAYS AND TREATMENT

Accepted payment methods:

1. Bank transfer:
Bank : Komerční banka a.s.
SWIFT/BIC: KOMBCZPP
Account EUR: IBAN : CZ08 0100 0000 0051 2656 0217
Account CZK: IBAN : CZ18 0100 0000 0000 2490 6341
Beneficiary: Léčebné lázně Jáchymov a.s.

2. Online payment card:
We accept following credit cards: VISA, Eurocard / MasterCard, American Express, JCB, Diners Club Int.

PAYMENT

Advance payment (20%) must be made no later than 21 days (credited to our account) before the scheduled start of your stay.
For bank transfers, all charges are for the account of the client.
Prices for accommodation are given in EUR ( including VAT) and include services described for individual stays and packages . If the stay takes place within a period of two different seasons, the price of the stay is calculated according to the individual seasons. The client is informed about the method of payment for the stay in the reservation confirmation.

EXTRA CHARGES

Price per person in double and triple rooms is only valid at full occupancy of the room. When the room is occupied by less persons an additional fee will occur.

Pets are accepted only with the consent of the hotel: the charge is 350 CZK / day, or for a large breed of dog, 100 CZK / day (in a pen at the local mini-golf course).

Charges for change of room at the guest´s request are CZK 2,000 in the Radium Palace hotel or CZK 800 in other buildings.

Food delivery to the room is for an extra charge of 120 CZK.

Valet parking fee is 95 CZK / day.

Cancellation fees

- General Terms and Conditions

Complaints/ Dispute resolution

Financial Service - Currency Exchange
The client has the right to submit a proposal for out-of-court settlement of a dispute arising from the financial service to the Office of the Financial Arbiter , address Legerova 69, 110 00 Praha 1, www.finarbitr.cz, tel.: +420 257 042 070, data mail box ID: qr9ab9x, email: arbitr@finarbitr.cz.